Factors Affecting Successful Implementation of ISO 9001: 2000

This paper explores the implementation of process-based management systems within organisations that have recently achieved certification of the quality management system ISO 9001: 2000. Certification to the ISO9001: 2000 quality management system is considered by many academics and business people alike to be an important step toward the total quality management principle of process based management. Hence, this paper discusses processbased management systems and also considers theories relating to the quality management systems topic. Consequently, a theoretical model is proposed that outlines the factors affecting successful implementation of a process-based management system. The paper demonstrates that the theoretical model has been assessed within organisations in Libya, UAE, Turkey and UK and concludes by discussing the key factors affecting successful implementation of ISO9001:2000.